At Chesalon, we follow a rigorous yet agile process focused on understanding needs, strategic planning, and flawless execution.
We invest heavily in understanding our clients’ ecosystem – their mission, goals, workflows, systems, and pain points. This sets the foundation to build solutions that truly work. Our discovery phase includes:
- Understanding business vision, organizational priorities, and success metrics
- Mapping current processes, tools, data flows to identify bottlenecks
- Defining stakeholder groups and their needs
- Envisioning future processes and capabilities to enhance operations
Our skilled solution architects analyze findings from discovery to devise solutions using the optimal tools – off-the-shelf products, open-source platforms, custom elements etc. The plans define:
- Component architecture outlining integrations
- Technology alternatives evaluation
- Effort & cost estimates across options
- Scalability, security, compliance considerations
- Infrastructure, deployment, and ops recommendations
We rapidly build prototypes and Minimum Viable Product (MVP) versions through agile sprints. Showcasing capability and feasibility early de-risks projects. The MVPs enable:
- Demonstrating functionality to users
- Incorporating early feedback
- Establishing benchmarks
- Assessing scalability, security needs
- Documenting preliminary operating procedures
The production system gets built incorporating learnings from the MVP. Rigorous testing and pilots refinement with subgroups precede full solution launch. This ensures:
- Smooth user onboarding and adoption
- Optimized system performance and stability
- Streamlined infra, ops and admin workflows
- Effective issue tracking and resolution
We recognize that a solution’s lifecycle extends well beyond initial launch and adoption. Through ongoing support and management, we ensure the system continues delivering value consistently. Our process allows continual enhancements even post-implementation – to lower TCO, boost capability, and unlock innovation.
Our maintenance services include:
- Technical Support: Providing assistance to administrators and users in managing and using the solution through training programs and on-demand troubleshooting.
- Maintenance: Regular upkeep activities like upgrades, patches, enhancements, implementation, data backups to optimize integrity and performance.
- Monitoring: Instrumenting key metrics around usage, adoption, system health and leveraging analytics dashboards to facilitate data-driven management.
- Innovation: Continual improvement and expansion of scope by introducing new capabilities, integrations, technologies aligned to evolving business needs.
By making maintenance a core focus area, we enable clients to continually unlock and maximize returns on their technology investments.